The RESONANCE project (which includes its pilots) complies with the General Data Protection Regulation (GDPR) which governs the way that organisations use personal data. Personal data is information relating to an identifiable living individual.

This current Privacy Notice is designed to inform you – on a general level – of:

  1. how and why the RESONANCE project uses your personal data for research,
  2. what your rights are under GDPR, and,
  3. how to contact us if you have questions or concerns about the use of your personal data.

It is relevant to you if you participate, or consider participating, in one of our public surveys, in a co-creation activity, or other project related activity where we collect your personal data. Please note, however, that whenever possible, public surveys will be collected anonymously in which case this current privacy notice cease to apply, for details see below.

If you participate in a RESONANCE pilot, you will receive a pilot specific privacy notice which consists of a pilot information sheet and an informed consent form which you must sign before we collect any personal data.

Why are we processing your personal data?

The project undertakes research, which includes piloting, co-creation and validation activities, as contracted by its Description of Action and Grant Agreement with the EC. Data Protection laws allow us to use personal data for research within the scope of the project with appropriate safeguards in place.

We will always tell you about the information we wish to collect from you and how we will use it. We will seek your consent for the collection and use of your personal data in the specific pilot and for specific project activities, e.g. surveys and focus groups as part of our co-creation and validation activities. The project has implemented a consent procedure to ensure that participants’ rights are protected. Full details will be given to all participants in an information sheet as part of the informed consent procedure prior to the activity in question.

The project’s involvement of human participants in its pilots, co-creation and validation activities is governed by its Ethics Statement. The project will undergo continuous ethical scrutiny to ensure that it is of high ethical standard and conducted in such a way as to protect your interests.

Public Surveys

RESONANCE will conduct a number of public surveys in order to collect valuable input from citizens and other stakeholders related to Demand-Side Flexibility Management in general and Customer Energy Managers in particular. Whenever possible, public surveys will be anonymous and as such not subject to the GDPR or this privacy notice. However, when and if a survey collects any type personal or identifiable data, e.g. such as your IP address, name, email address, gender, age, household composition, type of residence etc., a detailed privacy policy will accompany said survey specifying the purpose of collecting such data, your rights and how to exercise those rights. The personal data will only be collected and processed once you have given your consent.

Collecting and Using Personal Data

The project will only collect the personal data that is essential for the purpose of the project’s objectives. Personal data is normally pseudonymised as quickly as possible after data collection to reduce the risk of identifying you. Pseudonymisation is a technique that replaces or removes information in a data set that identifies an individual. Pseudonymisation may involve replacing names or other identifiers which are easily attributed to individuals with, for example, a reference number. It would therefore require the use of additional information in order to identify you.

If possible, personal data will be anonymised so that individuals cannot be recognised and your privacy is protected. Anonymous data is not considered personal data and thus not subject to this privacy policy. Where you may be identifiable in a publication (e.g. an attributable quote or a photograph), we will seek your explicit consent.

Who do we share your data with?

To communicate the project research and results to the public, relevant industry, and the academic community anonymised data is likely to form part of a research publication or conference presentation or public talk. Where researchers wish to use any information that would identify you, specific consent will be sought.

Your privacy is paramount and personal data will not be disclosed unless there is a justified purpose for doing so. The project NEVER sells personal data to third parties.

Your data may be shared among project partners

The project partners involved in collecting and/or processing your personal data will be clearly identified in your information sheet if you choose to participate in a project activity. Only the project partners’ team members who are authorised to work on the RESONANCE project may be given access to personal data. In the case of complaints related to data protection and privacy rights or any issue of an ethical matter, project partners’ internal and/or national Ethics Committees may require access to the data. You will be informed if this is the case.

All partners in the RESONANCE project act as joint data controllers and have therefore entered a Joint Controller Agreement. A summary of the JCA is available in English and German. You can find the contact details of all RESONANCE project partners below. If you are a participant in one of the project’s pilots, your pilot host is always your main point of contact.

Storage and Security

The project takes a robust approach to protecting the data it holds with dedicated storage areas for research data with controlled access.

Alongside these technical measures there are comprehensive and effective policies and processes in place to ensure that users and administrators of project information are aware of their obligations and responsibilities for the data they have access to. People are only granted access to the information they require to perform their duties.

Data Breach

In case of a data breach, the project consortium will follow the guidelines set forth in Article 33 and 34 of the GDPR. This means that the relevant supervisory authority will be notified no later than 72 hours after the project consortium has become aware of the personal data breach. The details of the relevant supervisory authority will be listed on the information sheet you receive in connection with your participation in an RESONANCE pilot. If the personal data breach is likely to result in a high risk to your rights and freedoms, you will also be informed immediately. The project Ethics Manager will also be notified.


Your information will not be kept for longer than necessary and is usually kept in a pseudonymised format. We will retain your personal data according to the following:

  • for the duration of your participation in the RESONANCE project
  • as required under our project contract with the EC, or with regard to our statutory obligations
  • only for as long as necessary for the purpose for which it was collected, is processed, or longer if required under any contract, or by applicable law.

If you are a participant in one of the RESONANCE pilots, please refer to your Information Sheet for detailed information.

Your Data Protection Rights

Under data protection law, you have rights including:

  • The right to be informed – You have the right to be informed that we are processing your personal data.
  • The right of access – You have the right to ask us for copies of your personal information.
  • The right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • The right to erase – You have the right to ask us to erase your personal information in certain circumstances.
  • The right to restrict processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • The right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • The right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • Rights in relation to automated decision making and profiling – You have the right not to be subject of a decision based solely on automated processing and profiling.

You are not required to pay any charge for exercising your rights. Request can be made by contacting our Ethics Manager, Trine F. Sørensen, at Alternatively, you can simply fill in our Subject Access Request form available for download in English and in German. When you make a request, we will respond to you within 30 days from the date we receive your request.

Our contact details

RESONANCE Project Co-ordinator:
Markus Taumberger
Data-driven Solutions
Kaitoväylä 1
90571 Oulu
Phone Number: +358 50 465 2474

RESONANCE Ethics Manager:
Trine F. Sørensen
In-JeT ApS
Jeppe Aakjærs Vej 15
3460 Birkerød
Phone: +45 3160 7365

Pilot Hosts

Joint Data Controllers

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to our Ethics Manager, Trine F. Sørensen, at

You may also contact our Project Co-Ordinator, Markus Taumberger at

You can also complain to your local data protection authority if you are unhappy with how we have used your data.